In the 2009 Top Professional Employer and Administrative Services Outsourcing Vendors Survey, Total Team Solutions is in the top five!

According to the survey listing, Total Team Solutions had a higher degree of client satisfaction than well known companies such as ADP TotalSource, Paychex, & Administaff.

Results from 2009 Black Book Survey developed by Research and Markets. Market size expertise, customization, deployment, reliability and integration are the most important attributes influencing PEO/ASO client satisfaction with their outsourcing providers.  In 2009, the Black Book PEO and ASO user survey investigated over 500 PEO/ASO clients.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key finding: Most important customer satisfaction KPIs

-- Market size expertise, customization, deployment, reliability and integration are the most important attributes influencing industry PEO/ASO client satisfaction with their 2009 outsourcing providers.

Key finding: Vendor dissatisfaction is uncommon in the PEO/ASO outsourcing industry among top ranked suppliers

-- Strong dissatisfaction is uncommon in this niche HRO sector occurring in only 4.75% of clients globally. US clients are among the most satisfied with onshore PEO services delivery. Strong dissatisfaction with offshore outsourcing vendors scored appreciably high when originating from non-US providers, with 20.4% of all surveyed clients with 2009 PEO/ASO initiatives.

Key finding: Comprehensive services vendor arrangements from a comprehensive/end-to-end PEO/ASO vendor produces the highest satisfaction rates.